Contact Information
We typically respond within 24 hours. For urgent concerns, reach out via email directly.
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Frequently Asked Questions
Most questions are answered right here. Can’t find yours? Send us a message above.
Is ChatKOOL really free?
Yes — 100% free, always. ChatKOOL will never charge students to access the community. We believe every student deserves access regardless of financial situation.
Who can join ChatKOOL?
ChatKOOL is exclusively for enrolled college and university students in the Philippines. You’ll need a valid student email or enrollment verification to join.
How is ChatKOOL different from Facebook groups?
ChatKOOL is designed specifically for students — with student-verified accounts, academic-focused features, curated communities, and much stronger moderation. No ads, no distractions, no random people.
Is my personal information safe?
Absolutely. We take data privacy seriously and comply with the Philippine Data Privacy Act. Your personal information is never sold or shared with third parties. Read our full Privacy Policy for details.
How do I report someone or something inappropriate?
Every post, comment, and profile has a “Report” button. Our moderation team reviews all reports within 24 hours. You can also email us directly at safety@chatkool.com for urgent concerns.